Case Study: Coyote Logistics chooses Pledge to Enhance Sustainability and Customer Satisfaction
Greg Herz, Content Lead
Coyote Logistics, a leading third-party logistics provider (3PL) recently acquired by RXO and headquartered in Chicago with its European headquarters in Amsterdam, has integrated Pledge's leading carbon emissions reporting platform into its operations. Coyote Logistics leverages innovative technology and comprehensive services to streamline transportation processes for customers. Highlights include:
10,000 global loads per day
14,000 global shippers
20 offices worldwide
7,500 European network carriers
This case study explores the challenges Coyote Logistics faced, the solutions Pledge provided and the transformative results achieved through this collaboration.
Challenges
Meeting Increased Customer Demand for Sustainability
Coyote Logistics faced mounting pressure from its customers to provide transparent and accurate emissions data. Richard Finch, Vice President of Sales at Coyote Logistics, reflects on this:
"Eighteen months ago, sustainability was just a tickbox. Now it’s much more than that, it’s a must-have for our customers.”
Emissions Calculation Initiatives Before Pledge
Before choosing Pledge, Coyote had yet to implement a dedicated tool for calculating emissions. As customer expectations for instant, accurate and transparent emissions reporting grew, Coyote recognised the need for a robust, scalable solution to provide customers with streamlined carbon reporting capabilities.
Solution
Coyote Logistics Integrates Pledge's Carbon Reporting Platform
With Pledge, Coyote Logistics has seamlessly integrated an industry-leading carbon reporting solution into their existing systems, enabling a smooth and continuous data flow without disrupting current operations. This integration has provided Coyote with a solution that is:
Instant and Accurate: Pledge's platform enables Coyote to provide instant results that are both auditable and transparent, enhancing credibility with customers.
Scalable Across the Business: Pledge is designed to scale, allowing Coyote to implement it across all operations seamlessly.
User-Friendly: The platform is accessible to everyone on the Coyote team, including non-technical staff.
Multimodal: Pledge provides comprehensive emissions data across all transport modes, offering a complete picture of the environmental impact of logistics operations.
Results
Rapid Implementation for Instant Customer Satisfaction
Coyote Logistics quickly integrated Pledge’s carbon reporting platform into its operations, enabling them to meet customer expectations swiftly. Richard Finch, noted: "It really is effortless! We are less than a week in and already seeing the benefit of using Pledge and the value that we can then, in turn, offer to our customers.”
Accredited to Industry Standards
Pledge is accredited by the Smart Freight Centre to be in conformance with the Global Logistics Emissions Council (GLEC) Framework and aligned with ISO 14083. This ensures standardised and reliable emissions calculations which are crucial for customers’ sustainability reporting.
Transparent Calculations that Build Trust With Customers
Pledge’s platform provides auditable and transparent results via its Accuracy™ and Clarity™ features, enhancing Coyote’s credibility and customer confidence in reported emissions data.
Joep Kusters, SVP Head of Europe at Coyote Logistics, said: “Pledge has thought of everything that we need in a carbon reporting solution, making it easy for us to demonstrate to our customers exactly how their emissions are calculated and where carbon reductions can be made”.
Enhanced Market Position
Integrating Pledge’s technology has reinforced Coyote's image as a forward-thinking, environmentally responsible logistics provider, appealing to customers who prioritise green logistics solutions.
Improved Internal Efficiency
The integration of Pledge's platform significantly streamlined operations at Coyote Logistics, reducing operational overhead and allowing for a more effective allocation of resources. This internal boost has allowed Coyote to focus more on strategic initiatives and customer engagement, further driving their growth and competitive advantage.
Conclusion
Working with Pledge has successfully tackled Coyote Logistics’ challenge by providing customers with reliable emissions reports. By adopting Pledge’s accredited technology, Coyote has boosted customer satisfaction, built trust by providing carbon transparency and solidified its position as a leader in sustainable logistics.
Joep Kusters emphasised how Pledge is helping Coyote Logistics shape a greener future:
“We do more than just dream of a more sustainable future; we are actively building it. Our work with Pledge demonstrates our shared commitment to caring for the environment. This is a significant step towards creating a healthier planet for future generations.”